Frequently Asked Questions
1. General Information
Q: Where is Sandcastle Villa & Beach House located?
A: Sandcastle Villa & Beach House is located on the beautiful island of Anguilla, directly on the beach, offering stunning ocean views and exclusive access to pristine, private beachfront areas.
Q: What types of accommodations are available?
A: We offer two luxurious accommodations: Sandcastle Villa, which can host up to 12 guests, and the Beach House, which can be rented together with the Villa for larger groups or events.
Q: Is Sandcastle Villa & Beach House suitable for families?
A: Yes, both properties are designed to be family-friendly, with amenities and space for guests of all ages. Families will find the layout ideal for togetherness and privacy.
Q: How many people can Sandcastle Villa & Beach House accommodate?
A: Sandcastle Villa alone accommodates up to 12 guests comfortably, and with the Beach House, we can host larger gatherings or family reunions with added space and amenities.
2. Booking and Reservations
Q: How can I make a reservation?
A: Reservations can be made directly through our website or by contacting our reservation team via email or phone.
Q: What is the minimum stay requirement?
A: The minimum stay requirement varies depending on the season, but generally, we require a 3-night minimum stay. During peak season, longer stays may be required.
Q: What is the cancellation policy?
A: Cancellations are accepted up to 60 days prior to the reservation date for a full refund. For cancellations made within 60 days of arrival, partial refunds may apply. We recommend purchasing travel insurance.
Q: Are there any additional fees?
A: The rental rate includes standard amenities, but additional services such as private chef services, airport transfers, and special event setups may incur extra fees. Taxes and service charges are added at booking.
Q: Can I book the Villa and Beach House for an event or wedding?
A: Yes, Sandcastle Villa & Beach House are ideal venues for intimate weddings, family gatherings, and special events. Contact us to discuss your requirements, and we can help you plan a seamless experience.
3. Check-In and Check-Out
Q: What time is check-in and check-out?
A: Check-in is at 3:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request.
Q: How do I check in upon arrival?
A: Our concierge team will greet you at the Villa upon your arrival to provide a welcome tour and ensure a seamless check-in experience. Personalized service is our priority.
4. Villa & Beach House Amenities
Q: What amenities are included at Sandcastle Villa & Beach House?
A: Our accommodations come with a range of amenities, including:
-
Private beachfront access
-
Infinity pool
-
Fully-equipped gourmet kitchen
-
24/7 concierge service
-
Daily housekeeping
-
Air conditioning throughout
-
High-speed Wi-Fi
-
Smart TVs and entertainment systems
-
Beach and pool loungers
Q: Are there staff members on-site?
A: Yes, our villa staff includes a dedicated concierge, daily housekeeping, and optional private chef and butler services for a truly luxurious experience.
Q: Do you offer in-villa dining or private chef services?
A: Yes, private chef services are available upon request. We can arrange for personalized menus and dining experiences to meet your tastes and dietary requirements.
Q: Is the villa equipped for children?
A: Sandcastle Villa is family-friendly and equipped with amenities for children, including beach toys, a selection of games, and child-safe features. Please let us know if you have specific requests.
Q: Is Wi-Fi available throughout the property?
A: Yes, high-speed Wi-Fi is available throughout both the Villa and Beach House, including outdoor areas.
5. Beach and Outdoor Activities
Q: How close is Sandcastle Villa to the beach?
A: Sandcastle Villa & Beach House are located directly on the beach, providing private and exclusive beach access for our guests.
Q: Are beach towels and chairs provided?
A: Yes, we provide beach towels, lounge chairs, and umbrellas for all guests.
Q: What water sports and activities are available?
A: Anguilla offers a wide range of water sports, including snorkeling, paddleboarding, and kayaking. We can arrange rentals and excursions through our concierge.
Q: Can I host a beach bonfire or fire pit evening?
A: Yes, we offer a beach fire-pit setup for a unique beachfront experience. Please let us know in advance to arrange this for you.
6. Transportation and Accessibility
Q: Do you provide airport transfers?
A: Yes, airport transfers are available upon request. We can arrange for private transportation from nearby airports and ferry terminals.
Q: Is there parking available at the villa?
A: Yes, we provide private parking for all guests.
Q: How can I get around the island?
A: Our concierge can assist with car rentals, driver services, and recommendations for taxis to help you explore Anguilla at your convenience.
7. Health and Safety
Q: What health and safety measures are in place at the Villa?
A: Sandcastle Villa & Beach House follow rigorous cleaning protocols. All areas are regularly sanitized, and hand sanitizers are available throughout the property. Our staff adheres to safety standards to ensure your comfort and well-being.
Q: Is the property secure?
A: Yes, our property is fully secured with on-site staff and security measures. We prioritize the privacy and safety of our guests.
Q: Are there medical facilities nearby?
A: Yes, there are medical facilities nearby, and our concierge can assist with any medical needs or emergency arrangements.
8. Special Requests and Events
Q: Can I request special arrangements for a celebration?
A: Absolutely! Our concierge team is happy to help plan birthdays, anniversaries, or any special occasion with decorations, cakes, flowers, and personalized arrangements.
Q: Can we request extra beds or cribs?
A: Yes, extra beds and cribs are available upon request. Please inform us of your needs prior to arrival to ensure a comfortable setup.
Q: Do you offer babysitting or child-care services?
A: Babysitting services can be arranged through our concierge. Our trusted team members are experienced in providing childcare for families.
Q: Are pets allowed at the Villa or Beach House?
A: Yes, we love pets, but there will be an additional security deposit.
9. Local Area and Activities
Q: What are popular attractions near Sandcastle Villa?
A: Anguilla is known for its stunning beaches, luxury dining, and lively culture. Popular attractions include Shoal Bay, Sandy Island, and local beach clubs. Our concierge can provide a full list of recommendations.
Q: Can you help arrange dining reservations or event tickets?
A: Yes, our concierge can arrange reservations, recommend local dining experiences, and assist with securing tickets to events on the island.
Q: Are there shopping options nearby?
A: Yes, Anguilla has a selection of local boutiques, artisan shops, and markets. Our concierge can help direct you to shopping spots and provide transportation options.
10. Contact Information
Q: How do I contact Sandcastle Villa & Beach House for additional questions?
A: You can reach us through the contact form on our website, by phone at [Insert Phone Number], or via email at [Insert Email Address]. Our team is available to answer any questions you may have.
Q: Can I arrange a virtual tour of the Villa before booking?
A: Yes, we offer virtual tours by appointment. Please contact us, and we’ll arrange a convenient time for you to explore Sandcastle Villa & Beach House online.